Complaints Procedure

Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd. are an independent organisation with our office located within Retford, Nottinghamshire.

Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd. are focused on our core principles of being professional, being a specialist and providing exceptional customer service to our clients.

In the unlikely event you wish to make a complaint, you should, in the first instance put this in writing to the managing director of the companies. Depending on the nature of the issue our office may not be able to resolve it as quickly as we would like. If this is the case, we will acknowledge your complaint within 3 working days and then respond to your complaint after we have had an opportunity to fully investigate, within 14 working days.

Hopefully, your complaint will be resolved to the satisfaction of all parties but if this is not the case or you are not happy with the response you receive you should be made aware that it is a requirement that Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd. belongs to one of three government approved independent redress schemes, to which you can refer the complaint. An independent redress scheme is an impartial service for resolving disputes between consumers and agents.

Property Redress Scheme (theprs.co.uk)
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.

Tel: 0333 321 9418
Email: info@theprs.co.uk

Please be aware the complaint must be referred to the Property Redress Scheme within 12 months of the final viewpoint made by the office for Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd.

Our address is 11 Grove Street DN22 6JP. Tel: 01777 566400. Email info@alexanderjacob.co.uk